Frequently Asked Questions

Q) I have already set up my hosting account, so how do I get started?

A) Follow this link to our help page.

Q) I have already set up my hosting account, so where's my Control Panel?

A) Your Control Panel is accessible at:

http://hosting.resortwebmarketing.net/OS4/
Username: yourdomain.com
Password: created when you set up your account

Q) How do I set up my first website?

A) Step 1: register your domain name.  Step 2: set up your website hosting. A note about DNS settings.

Q) Where are your major data centers and Internet exchange points?

A) We maintain a minimum of two Internet connections with major carriers, peering with BGP4 for redundancy.

Q) What are your technologies, processes and methods for ensuring complete redundancy and load balance, including redundancy for both power and air conditioning, fire protection, and seismic reinforcement?

A) Our core systems contain 2 redundant power supplies, with each power supply connected to a different Uninterruptible Power Supply, which are connected to different electrical circuits. All servers are load balanced with redundant load balancers and a minimum of two servers for every major service provided. Our servers access data from specialized file servers, which use hardware-based RAID5 and dedicated file server hardware and software. The file servers are backed up continuously to backup servers, which will automatically take over in the event of failure. The file servers are backed up daily to tape, which is stored off-site.

Q) What are your existing network and systems emergency recovery solutions and procedures?

A) In the event of failure of any server, load balancer, or router, there are redundant ones that will seamlessly take over the load. Every system is designed so that one device can fail with no noticeable effect on the overall speed of the system. In the event of failure of more than one server or one of the major file servers, the system will continue to run in "degraded mode". Everything will still work properly, although it may run slower. In the event of a total disaster, we have off-site tape backup of the entire system, which can be recovered onto new hardware. We have also designed an off-site live backup system which can be placed into service to handle everything, under extreme emergency situations. This will allow service to continue in "degraded mode" while replacement systems are brought online.

Q) How do you administer email functions such as adding and deleting mailboxes, domains or company data?

A) The end user (you) administer our mail system because it was designed for the technical neophyte, and therefore requires only rudimentary computer skill to operate. You have complete control over the creation and deletion of mailboxes and mail forwarding addresses. Domains are automatically added to the system once an order has been approved. All changes to the mail system are done in real-time, accounts and domains are available for use as soon as they are created online.

Q) How does your Web-based email interface integrate with the POP3 email interface, including the capability to reach the same POP3 email account using both a desktop POP client (such as Lotus cc:Mail, Eudora or MS Outlook) and a Web browser?

A) The web-based email service uses the same POP3 account that you will access from a standard mail client. Generally, the email will be left on the server for web-based email access, so that you can download it to your regular workstation. You can check and send email from any web browser, through any Internet connection, then access the same email from your regular workstation.

If you are still stuck, please email or call us at 250-503-3863.