Managed-IT-Lafayette – Get the Most Out of Your Technology Infrastructure
Managed IT services offer businesses of all kinds an opportunity to maximize the efficiency and security of their technology infrastructure, improving efficiency while simultaneously increasing security.
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With a managed IT service, you gain access to a team of trained professionals who will proactively monitor your systems and take preventive action when issues arise, helping prevent downtime and ensure your business’s IT remains operational at all times.
Proactive Support
Proactive support is a customer-centric strategy that anticipates and meets users’ needs before they are expressed; this may involve anything from outreaching to preemptive problem-solving; it is especially essential for SaaS companies.
Traditional customer support involves customers reaching out by phone or email and waiting in line while an agent solves their issue. But in today’s digital world, customers expect faster resolutions.
To meet such high-level expectations, businesses have had to implement more proactive channels and strategies than ever. These include live chat, social media platforms and text-based messaging services.
These solutions not only enhance customer support experiences, but they can also reduce churn. By increasing retention rates by 3-5%1 and strengthening customer loyalty, these solutions not only improve overall support experiences but can save costs in the long run by keeping existing customers rather than finding new ones, but can lead to higher CSAT and NPS scores as well.
Cost-Effective Solutions
Hiring and training an in-house IT team is often a costly expense for small and mid-sized businesses, hampering growth.
Managed-IT-Lafayette offers cost-effective solutions that can alleviate the pressure on any business’s IT budget, including proactive approaches for maintaining IT systems, minimizing downtime costs and strengthening security for business operations.
Monitoring systems 24/7 allows MSPs to identify potential vulnerabilities that could result in downtime or allow hackers to attack your network, and patch these holes before they become a major problem for your business.
Proactive measures taken by MSPs can drastically decrease downtime costs and boost productivity, while also providing security solutions against hackers or other potential threats to your business.
Scalability
Maintaining your Lafayette office network and equipment can be a challenging feat when competing against your competition. That’s why we provide solutions that can help keep you ahead of them – from security solutions to backup and disaster recovery, we have all bases covered! And our Lafayette-based staff is on standby 24/7 should any IT related problems arise – not to mention we boast a long list of industry awards so you can rest easy knowing your business is in safe hands.
Finding the ideal managed IT services provider can make daily operations run more efficiently, freeing up more of your time for other important tasks. Contact us now for a no-obligation consultation to see how we can make the most of your technology dollars and meet your goals at Lafayette office. Our award-winning team stands ready to assist in taking it further!
Round-the-Clock Support
Customers expect round-the-clock support due to internet accessibility; offering 24/7 service is one way of meeting these expectations and improving the customer experience.
Implementing 24/7 support services requires making an extensive investment, with more support reps being hired resulting in higher staffing costs.
As well as taking time and money to train new team members, implementing new technology such as chatbots or ticket routing may require adding costs that must be sustained over time.
If you decide to provide 24/7 support, it is wise to start small and build as your business expands. Track first response time, average resolution time and ticket volume so you can determine how much support your team requires before hiring more employees.
If your customers depend on you around-the-clock for services like healthcare, travel or insurance, it should come as no surprise that providing 24/7 support should be a top priority for you. Otherwise, they’ll find another way of meeting their needs!